Everlasting Hug, Inc. Return Policy

You may return new, unused, and resalable items for a refund or exchange less any shipping charges that were incurred. Simply ensure that the item is returned in its original product packaging within 30 days of delivery. If the item was unpacked by the buyer, then it is the buyers responsibility to ensure that proper packaging of the item is done so that the item is returned undamaged. The buyer must attain proper insurance as well. You must contact us for proper packaging instructions.

We will credit you for the total purchase price upon our receipt of your return less any shipping charges we have incurred. Products returned under this policy are eligible for a refund to the original method of payment. The actual shipping cost you must pay to return an item to us may not match our flat promotional shipping rates. For example, we may charge only $4.95 to ship an item to you but the actual shipping cost is what will be deducted from your credit.  This could be higher than the promotional shipping. The ORIGINAL SHIPPING is NON-REFUNDABLE even if you received FREE shipping promotion, you will be charged the actual shipping charges that we incurred to ship the product to you.