Frequently Asked Questions

Everlasting Hug proudly offers our Hug Memory Vessels to commemorate and preserve the memories of your loving pets such as the Dog Memory Vessels, Cat Memory Vessels, and Horse Memory Vessels. We also have keepsakes and jewelry accessories available.
Yes, we can personalize products for you such as your Hug Memory Vessels, Decorative and Memorial Cave Candles, and the Pet Loss Sympathy Card.
The Everlasting Hug Memorial Cave Candle Holder has been personally handcrafted by artist, Charles Kern, using a natural volcanic rock in California as one of its most prided materials.
The Everlasting Hug Memory Vessels are also handcrafted by Charles Kern.
A tea light candle is already included in our Memorial Cave Candle Holder.
Of course! Just let us know what you want to say and we’d be happy to write it down for you..
Currently, we only have one standard dog design for our Memory Vessels.
Our Everlasting Hug Rainbow Bridge Indoor Water Fountain is definitely designed to pet-friendly, particularly for dogs!
It comes along with dog-friendly self-watering live plants.
The Dog Figurine is an optional accessory that you may purchase for an additional price of $34.95 to enhance your Rainbow Bridge Indoor Water Fountain.
Our Everlasting Hug Keepsake Pendant is also designed and handmade by Charles Kern, using stainless steel as its main material composition.
Yes, we do! Just give us the details of the recipient upon your order and we’ll ship it out to them.
Yes, we have some personalizations offered on some of our products. Customized notes are applicable and available for our Pet Sympathy Cards.
Secured payments can be made online through PayPal and credit card (AMEX, Mastercard, VISA, and Discover).
We can ship directly to your listed address, whether it’s personally for you or for someone else.
Donations can be made upon purchasing any of our Everlasting Hug products, where we donate 100% of our sales to non-government organizations catering to animal rescue groups and shelters, as well as to voiceless, low-income earner organizations to provide additional financial support for their pets’ medical needs and maintenance.