Frequently Asked Questions
Our pet loss gifts aren’t designed to replace a traditional memorial or urn. Some people use it alongside other keepsakes, while others prefer it because it feels simpler and easier to live with on a daily basis. How it’s used depends entirely on the person, and there’s no expectation around how it should fit into someone’s grieving process.
Yes. Many people choose an Everlasting Hug specifically because it allows them to show care without needing to find the right words or start a difficult conversation. It can be given discreetly, with or without a note, and used privately by the person receiving it in their own time.
We see this more than you might think. Not everyone looks for comfort immediately after a loss, and many people come across Everlasting Hug weeks or months later, once the initial messages and support have slowed down. There’s no time limit attached to when it makes sense to give or receive one.
There isn’t a standard choice. Some people include a photograph or a short handwritten note, while others use a name tag or a small personal item connected to their pet. Some people choose to leave the space empty at first and add something later. This is just one of the ways we keep you in control.
Absolutely. Everlasting Hug isn’t just intended as a pet memorial gift from someone else. Many people order one for themselves as a way to keep their connection to their pet close.